Refund Policy

Unless a written proposal or contract states otherwise, project payments follow this structure:

• 50% advance on project confirmation
• 50% before final handover of deliverables

Payments are for services rendered or reserved capacity under the agreed scope of work.

Refunds are allowed only in special cases, at the sole discretion of Yakx International, after review of the project status, work completed, and circumstances of the request.

Change of mind, preference for another vendor, delays caused by the client (missing inputs, approvals, or content), or scope changes requested by the client do not normally qualify for a refund.

We may consider a full or partial refund only when, for example:

• Duplicate or erroneous payment was made for the same invoice
• We are unable to commence the project for reasons solely attributable to Yakx International, and no substantive work has been delivered
• A written agreement or settlement expressly provides for a refund amount
• Required by applicable consumer or contract law after assessment of the facts

Even in special cases, any refund may be reduced by banking or processing fees and by the value of work already performed.

Subject to special-case review, the following are typically non-refundable:

• Advance payments once project discovery, design, or development has started
• Fees for milestones or deliverables already completed and accepted (or deemed accepted under the contract)
• Third-party costs already incurred on your behalf (hosting, licenses, paid ads, domain, or similar), where applicable
• The final 50% payment once final handover has been completed

Email yakxinternational@gmail.com with:

• Client / company name
• Project or invoice reference
• Payment date and amount
• Reason for the refund request

We aim to acknowledge requests within a reasonable business period and will notify you of the outcome in writing.

If a refund is approved, it will normally be processed to the original payment method within 7–14 business days after approval, subject to bank or payment processor timelines. Currency conversion or intermediary bank charges (if any) are outside our control.

We encourage clients to contact us before raising a dispute with their bank or card issuer so we can attempt a fair resolution. Unfounded chargebacks for work completed under an agreed scope may be contested with supporting documentation.

Yakx International · Surat, Gujarat, India · yakxinternational@gmail.com · +91 90998 98938

This policy should be read together with our Cancellation Policy. Specific written contracts may override this policy where expressly stated.